Frequently Asked Questions
Everything you need to know about your LUMI Therapy experience.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate an exchange or return, please visit our online Returns Portal with your order number.
Are your garments ethically produced?
Yes, at LUMI Therapy, we prioritize ethical manufacturing. Our partner factories adhere to strict fair-labor practices and we use sustainable, high-quality fabrics to ensure longevity and environmental responsibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored silhouette.